Write to our advisory desk
Send your question to info@{domain} and a member of the team will reply within two business days. For account-specific queries, include your client reference so we can pull up the right records before responding.
We follow a structured, transparent sequence from your first inquiry to a working plan you can act on. Each stage has a clear purpose, and you will know exactly what happens next and what we need from you along the way.
We start with a 30-minute call to understand your current situation, goals, and any concerns about investing, retirement, or inflation. You will receive a summary of what we discussed and a clear recommendation on whether our services fit your needs.
You share your existing accounts, statements, and any relevant paperwork. We review your asset allocation, fees, and tax exposure. This step typically takes three to five business days depending on the complexity of your holdings.
We build a personalised plan covering your portfolio structure, cash flow needs, and risk tolerance. You receive a written proposal with specific ETF and stock recommendations, expected timeframes, and the reasoning behind each choice.
Once you approve the plan, we guide you through the practical steps: opening accounts, placing trades, setting up automatic contributions, and adjusting your employer retirement plan. We stay on the call until everything is executed correctly.
We schedule quarterly check-ins to review performance, rebalance your portfolio, and adjust for life changes such as a new job, a home purchase, or shifting retirement timelines. You can reach us between meetings with quick questions.
Once a year, we conduct a full review of your financial picture: tax implications, insurance coverage, estate considerations, and whether your investment strategy still matches your long-term objectives. You leave with an updated action list.
A realistic timeline of what happens when you work with a financial adviser, from the first conversation to the annual review. Each stage has a clear purpose, a practical deliverable, and a set of expectations you can rely on.
We start with a 60-minute conversation about your income, expenses, debts, and what you want the money to do. You will receive a summary of the discussion and a list of documents to gather before the next meeting.
We review your superannuation, insurance policies, investment accounts, and tax position. This is where we identify gaps in coverage, high-fee products, and opportunities to improve cash flow without changing your lifestyle.
You receive a written financial plan with specific recommendations: which accounts to consolidate, how much to contribute monthly, and what insurance cover makes sense. We walk through each recommendation and adjust based on your feedback.
Once you approve the plan, we handle the paperwork: rolling over super funds, setting up regular contributions, updating beneficiaries, and lodging insurance applications. You receive confirmation of every action taken.
Every three months we review your portfolio performance, cash flow, and any changes in your circumstances. These are short, focused sessions to confirm the plan is still on track or to make small adjustments.
Once a year we do a full reassessment: updated net worth statement, revised cash flow projections, and a check on whether your risk profile still matches your investments. This is also when we update your plan for tax changes or life events.
Support and response times
Send your question to info@{domain} and a member of the team will reply within two business days. For account-specific queries, include your client reference so we can pull up the right records before responding.
Call (07) 0744 7101 between 9:00 and 17:00 AEST, Monday to Friday. Wait times are usually under five minutes. If you miss us, leave a message and we will call back the same day.
Prefer a face-to-face conversation? Visit us at 175 Barton Frontage, New Emelia, NSW 2683. Appointments are recommended so we can set aside time and prepare any documents you need.
General inquiries get a first response within 48 hours. Complex questions about retirement planning or portfolio reviews may take up to five business days because they require a closer look by a senior adviser.
If your issue involves a missed transfer, a locked account, or a tax deadline, mention it in the subject line of your email or say so when you call. We prioritise these cases and aim to resolve them within one business day.
Many questions about account setup, fee structures, and withdrawal rules are already answered in our FAQ section. It may save you a call. If you still need help, the contact page has the full details.