Contact BET Customer Service

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

BET Customer Service Rating 3.8 out of 5 Contact Method Distribution 98% phone, 2% email Most Popular BET Phone Number 1 (888) 841-3343 Most Popular BET Email Address closedcaption@viacom.com Average Hold Time 00:02:49 Average Calls duration 1 minute Call Volume by Day View full overview › BET Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

BET Customer Service Rating	3.8 out of 5
Contact Method Distribution	98% phone, 2% email
Most Popular BET Phone Number	1 (888) 841-3343
Most Popular BET Email Address	closedcaption@viacom.com
Average Hold Time	00:02:49
Average Calls duration	1 minute
Overall Customer Sentiment	Mostly neutral
BET Live Agent Availability	27% of callers successfully reach a real person
Common Reasons for Contact	Account, product/ service, payments and charges
Issue Resolution Rate	Low (5% reported full resolution)
Customer Effort Score	High Effort
Prepare before the call to BET	Email, first and last name or phone number

Call Volume by Day

How to Contact BET?

Most Popular Number:

(888) 841-3343 Privacy Inquiries

Total calls: 19 046

Issues resolved: 425

Last call: Mar 21, 2026

PissedConsumer Reporter

What Is The BET Corporate Office Address?

The BET corporate office is located at 1515 Broadway, New York, New York 10036, United States. The corporate office serves as a hub for various departments and teams that contribute to the development and success of BET's television networks, digital platforms, and other entertainment ventures. It is here that strategic decisions are made and initiatives are undertaken to continue delivering quality content and engaging experiences to BET's audience

What Is The BET Customer Support Phone Number?

You can contact BET by dialing one of the many BET customer service phone numbers. For general inquiries and concerns, dial BET phone number 1-888-841-3343. If you want to contact the customer service department for closed captioning, the BET customer service phone numbers are 1-212-846-6006 and 1-212-205-3000. There’s a separate phone number for copyright infringement inquiries, dial 1-212-846-7700. If you are unable to get through the phone, get in touch with BET+ customer service using BET's in-app messaging system by clicking the "Contact Us" button. Alternatively, you can also write directly to BET at support@bet.plus.

How Do I Contact BET Customer Service Directly?

Users have a few options available to contact BET customer service directly. First, visit the BET website and navigate to the "Contact Us'' section, where you will find a form to submit your inquiry or message. You can also reach out to them via email at their BET customer service email address, which is support@bet.plus. Or, you can send in your enquiries via mail - the mailing address of BET is as follows:

BET Networks, One BET Plaza,
1235 W Street, NE
Washington, D.C. 20018
United States.

How To Cancel Bet Subscription?

To cancel your Bet subscription through the website, visit the company's official website and log into your account. Click the gear icon in the top-right corner of the screen, and under "Subscription," click "Manage Subscription." Follow this by clicking on "Cancel Subscription." The website will ask if you want to cancel your subscription. Click "Yes, Cancel" to confirm the Bet cancel subscription.

How To Activate A Bet Account?

Once you have signed up for the Bet account and opted to start your trial or log in, visit Bet. plus/activate to activate. Here, you have to enter the activation code provided for Bet account activation.

Does Bet Have 24 Hour Helpline?

The Bet 24-hour helpline is 1-888-841-3343. This number is specific to privacy inquiries that many users have. Another customer helpline is 1-212-846-6006. There is one more Bet helpline for legal inquiries: 1-212-846-7700. This number is dedicated to copyright infringement inquiries.

Can I Contact Bet Via The App?

To log in to the Bet account via the company's app, download and install it on your smart device. You can log in using your registered login credentials. Once logged in to the Bet app, click on Account to contact the support team and get the necessary assistance.

What Is The Bet Return Policy?

The Bet return policy states that the subscription payments are non-refundable, and there are no refunds for partially used subscription periods. If individuals choose to cancel their subscription, they can continue to use the features of their subscription following cancellation until the end of the billing period.

Who Is The Bet Owner?

Tyler Perry Studios and the BET Media Group operate the company. It is a subsidiary of Paramount Global's CBS Entertainment Group. Currently, Scott M. Mills is the President and Chief Executive Officer of BET Media Group.

Contact Information

BET Website:

BET Help Center:

Corporate Office Address:

BET Interactive, LLC 1515 Broadway New York, New York 10036 United States

Help in Social Networks:

Other Info (opening hours):

Other Locations:

One BET Plaza, 1235 W St. NE

Washington, D.C. 20018

More contact details

Summary of BET Customer Service Calls

25.2K TOTAL
CALLS 01:11 AVG CALL
DURATION 5% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call BET?

Account Question:

3d ago “Subscription not working”
4d ago “My account”
6d ago “Can't get my subscription to work”

Product/ Service Question:

2d ago “Bet plus is not connecting to my t.v.”
2d ago “Withdrawal amount not risiv”
11d ago “My purchase for bet plus”

Payments and Charges Question:

3d ago “Payment update”
4d ago “I paid for a whole year and you all charged my car 599 last month so I canceled it my subscription wasn't supposed to end until July 2027”
5d ago “Bet+ charge”

Activation/ Cancellation Question:

1d ago “Cancel subscription”
2d ago “I am trying to cancel my free 7 day trial. Please advise”
3d ago “Cancel my subscription”

Request for Information Question:

6d ago “Not getting updated seasons”
8d ago “Update phone app”
11d ago “I need to know if I'm still on BET Plus that I'm paid”

Staff Question:

10d ago “BET service”
13d ago “Can’t get service on my TV”
1M ago “MY SERVICES IS NOT COMING ON.”

Website/ Application Question:

13d ago “Installing”
26d ago “I can’t start my bet plus app on my tv”
28d ago “Ur app doesn't work on my tv”

Refund Question:

6d ago “Need my money back paying for services and can’t watch it”
11d ago “Refund my money”
17d ago “Refund money”

Return/ Replace Question:

9d ago “Change credit card info”
24d ago “Change information”
1M ago “Change of Email”

Cards Question:

15d ago “Because I can not look aaaaaaaaaaaaaaaaaat bet on my tv and you take it out of my card”
24d ago “Because they took money off my card and they were not supposed to”
1M ago “My card was charged twice”

Shipping and Delivery Question:

2M ago “Can't get the new sitcom series”
2M ago “Money not received my account”
4M ago “Channel not coming on”

Employment Question:

2Y ago “I can't watch bet Plus on my Sony TV smart TV it says sorry this video is not found or no longer available due to date or rights restrictions I pay for this I watch it on my job on the computer but I can't watch it at home”

Compare BET Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

4.6 out of 5

4.4 out of 5

4.3 out of 5

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